What's your response time for Stephens City emergencies?+
For active leaks or storm damage, we prioritize Stephens City calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Stephens City.
How does your pricing work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Are you licensed and insured to work in Stephens City, VA?+
We hold an active VA contractor license and full insurance coverage, and we'll provide proof of both on request β most Stephens City customers ask, and we expect that.
What emergency roofing services are available in Stephens City?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first β we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
Yes β we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Stephens City customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
Our Stephens City crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems β we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Every Emergency Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout Stephens City with a written report and photos β useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Stephens City or do you cover nearby towns?+
Beyond Stephens City, our crews regularly service the surrounding Stephens City, VA area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
